Streamlining EC261 end-to-end claims handling

Video | July 2017 | 1:20

There are ways in which airlines can relieve the huge burden that’s imposed by EC261. First of all it is very important to have procedures that can deal with claims efficiently and economically and that’s possible because these are very standard claims. And although the burden is on the airline to make out its defence and therefore to produce evidence and so on this can be done very efficiently usually by mapping the process so that resources are used as economically as possible. 

The second thing that airlines can do is to employ technology. You can use automation to mean that the production of documents can be very much quicker and more efficient and you can even use artificial intelligence to help with the process of gathering information and formulating defence and witness statements.

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