Intelligent Legal Front Door

An intelligent legal front door, tailored to your organisation

Skilled technologists and consultants collaborate with in-house legal teams to design and build a tailored legal service request management solution, built on Microsoft technology - including Microsoft 365, Power Platform, and Microsoft Copilot. Unlike off-the-shelf tools, this solution is created to centralize request intake, automate workflows, and ensure seamless integration with existing systems. With Microsoft Copilot embedded, legal teams can also leverage AI-powered assistance to summarize requests, suggest next steps, and surface relevant documents - accelerating response times and improving decision-making.

By designing the solution around the specific needs of the legal team, it improves visibility, reduces inefficiencies, and enables better management of requests, while empowering business users to submit and track their requests through familiar tools like Outlook, Teams, and SharePoint.

Why choose a tailored Microsoft solution?

Many legal teams face challenges with disjointed request management systems that slow down response times and create inefficiencies. By centralizing all legal service requests in one platform, a tailored solution eliminates silos and ensures a more organized and efficient approach. It integrates with Microsoft tools and leverages Microsoft Copilot to streamline communication and make it easier to track, route, and respond to requests in real time. By automating manual tasks and offering self-service options, it frees up valuable time for legal teams to focus on more strategic work, while offering transparency and better insights into request trends and performance.

Benefits

Improved efficiency

Streamlines the intake process and automates workflows, allowing the legal team to focus on high-value tasks.

Enhanced collaboration

Centralized platform and automated notifications improve collaboration between the legal team and business users.

Better visibility and insights

Provides real-time tracking of requests and generates valuable insights to drive data-informed decision-making.

Features

Centralized request management: All legal service requests are consolidated into one platform, allowing the legal team to manage and track them more efficiently.
Automated workflows: Automates request intake and approval workflows, reducing manual effort and improving overall efficiency.
Integration with existing systems: Seamlessly integrates with existing matter management and document management systems, ensuring smooth data flow and eliminating silos.
Interactive dashboards and reporting: Provides real-time data-driven insights through interactive dashboards and exportable reports, helping leadership track trends and make informed decisions.
Chatbot and self-service features: Intelligent chatbots assist users by providing real-time responses and guiding them through the request submission process, while self-service options empower business users.
Triage and intelligent routing: Requests are automatically routed to the appropriate legal team members based on workload and expertise, ensuring timely responses.

Screenshots

An intelligent legal front door, tailored to your organisation

Skilled technologists and consultants collaborate with in-house legal teams to design and build a tailored legal service request management solution, built on Microsoft technology - including Microsoft 365, Power Platform, and Microsoft Copilot. Unlike off-the-shelf tools, this solution is created to centralize request intake, automate workflows, and ensure seamless integration with existing systems. With Microsoft Copilot embedded, legal teams can also leverage AI-powered assistance to summarize requests, suggest next steps, and surface relevant documents - accelerating response times and improving decision-making.

By designing the solution around the specific needs of the legal team, it improves visibility, reduces inefficiencies, and enables better management of requests, while empowering business users to submit and track their requests through familiar tools like Outlook, Teams, and SharePoint.

Why choose a tailored Microsoft solution?

Many legal teams face challenges with disjointed request management systems that slow down response times and create inefficiencies. By centralizing all legal service requests in one platform, a tailored solution eliminates silos and ensures a more organized and efficient approach. It integrates with Microsoft tools and leverages Microsoft Copilot to streamline communication and make it easier to track, route, and respond to requests in real time. By automating manual tasks and offering self-service options, it frees up valuable time for legal teams to focus on more strategic work, while offering transparency and better insights into request trends and performance.

FAQs

Who can benefit from using Intelligent Legal Front Door?	In-house legal and compliance teams who need a clear, structured, and integrated solution for: managing legal service requests efficiently through automated workflows, centralised tracking and reporting of legal service requests and, triage and self-service capabilities for streamlined request management.
How does Intelligent Legal Front Door integrate with existing systems?	The solution leverages Microsoft technology, making it cost-effective and seamlessly integrated with familiar tools such as Teams and SharePoint.
Can Intelligent Legal Front Door help with workload management?	Yes, the solution provides centralized tracking and intelligent routing of legal service requests, making workload management and planning more efficient.
How does the Legal Front Door integrate with existing systems?	The solution seamlessly integrates with Microsoft tools like Outlook, Teams, and SharePoint, as well as other systems such as matter management and document management platforms, ensuring smooth data flow and eliminating silos.
Can this solution be customized for different types of legal teams?	Yes, the solution is fully customizable to meet the unique needs of your legal team, whether it’s a small department or a global in-house team with complex workflows.
What are the self-service capabilities of the Legal Front Door?	Business users can submit and track their legal service requests through a self-service portal, which is integrated with Microsoft tools like Outlook and Teams. Intelligent chatbots also guide users through the request process.
How does the triage and routing feature work?	The solution automatically routes requests to the appropriate legal team members based on predefined criteria such as workload, expertise, and urgency, ensuring efficient request handling.
Can the Legal Front Door handle both high and low-priority requests?	Yes, the solution is designed to triage and prioritize requests, ensuring that high-priority tasks are addressed promptly while allowing for proper management of lower-priority requests.
How is data security ensured in this solution?	The solution leverages Microsoft’s security infrastructure, ensuring that all legal service requests and data are encrypted, securely stored, and comply with industry standards for confidentiality and data protection.
How long does it take to implement the Legal Front Door solution?	Implementation time varies based on the complexity and customization required. Typically, the solution can be up and running within a few months, with ongoing support to ensure smooth adoption.
What type of reporting does the solution offer?	The solution provides interactive dashboards and exportable reports that offer real-time insights into service request trends, team performance, and bottlenecks, helping leadership make data-driven decisions.
Can the solution scale as the legal team grows?	Yes, the solution is scalable and can be tailored to meet the evolving needs of a growing legal team, accommodating increased request volume and more complex workflows.
What benefits does the Legal Front Door provide to business users?	Business users benefit from a simplified, self-service process for submitting requests, real-time updates on request status, and greater visibility into how legal teams are handling their needs.