As chief client services officer, Suzanne Wood leads the firm's client relations, marketing and business development strategies and is responsible for managing and expanding its legal project management capabilities. Her objective is to provide clients with exceptional service centered on value, cost effectiveness, efficiency and predictability.
Suzanne is a certified Project Management Professional who was responsible for establishing the firm's legal project management function. Prior to joining the senior management team, she practiced commercial litigation at Norton Rose Fulbright for many years focusing on complex class action and international disputes.
Suzanne is an active member and leader in organizations devoted to legal project management and client services, including, the American Bar Association's Legal Project Management Interest Group, Practical Law Canada's Commercial Litigation Advisory Board and True Value Partnering Institute Council of Advisors. Suzanne is a frequent speaker on LPM topics and is a member of the LawVision Legal Project Management Roundtable and the International Legal Technology Association.
LL.B., Western University, 2002
Project Management Professional, Project Management Institute, 2012
B.A.(Hons.), Queen’s University, 1999
Memberships and activities
- Project Management Institute (PMI)
- PMI Legal Project Management Community of Practice
- Law Society of Upper Canada
- The Advocates’ Society
- Canadian Bar Association
- The Toronto Lawyers’ Association
Suzanne Wood discusses how the rise in requests of proposals (RFPs) from clients has affected the methods used for determining how clients should be billed..
May 15, 2018