John Coley

Head of Risk Consulting, Europe, Middle East and Asia
Norton Rose Fulbright LLP

United Kingdom
T:+44 20 7444 3024
United Kingdom
T:+44 20 7444 3024
John Coley

John Coley


Related services and key industries


John Coley is head of our Risk Consulting practice for Europe, the Middle East and Asia.

He advises clients across the risk, compliance and regulatory lifecycle, helping them to assess current arrangements, design and build improvements, and implement and embed new processes.

John has over 25 years' experience of financial services, across both business and regulation. He has run his own business and worked at the UK's financial services conduct regulator, the Financial Conduct Authority (FCA).

John works across a variety of disciplines, sectors and markets, including: 

  • Governance and oversight arrangements
  • Management information and reporting
  • Risk and compliance frameworks
  • Financial crime arrangements
  • Conduct risk management
  • Monitoring and testing processes
  • Product governance
  • Policies and procedures
  • Sales practices, lending and advice
  • File reviews and customer outcomes
  • Post-sales handling, including complaints and arrears processes
  • Regulatory change programmes
  • Regulatory reviews and investigations
  • Regulatory training

John is skilled in helping clients manage relationships with regulators.

He has led a range of large and complex engagements including: regulatory reviews, business transformation processes, operating model changes, and remediation and redress programmes. He also has extensive experience of UK regulatory Skilled Person's Reviews (s166) and of FCA enforcement practices.

John regularly leads on various seminars, webinars and thought leadership across risk and regulatory matters.


Professional experience

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General risk and regulation, including financial services

·      Assists and advises both regulated financial services and non-financial services businesses across governance, risk and compliance

·      Works across sectors – financial institutions (including banks, insurers and asset managers), energy, technology and innovation, infrastructure and transport

·      Extensive experience of working with Boards and Senior Managers

·      Regularly meets with the FCA for risk and compliance discussions and liaison

·      Invitee to various FCA forums

Markets Regulation

·      Leading a project helping a global derivatives trading company review its arrangements, systems and procedures that led to errors and omissions in trade and transaction reporting required by the Markets in Financial Instruments Regulation (MiFIR), the European Markets Infrastructure Regulation (EMIR) and the FCA's rules

·      Providing regulatory training to the Board and senior management of a multinational multi-asset broker and clearer with respect to key governance obligations in the UK

Transaction support

·      Assisting with various buy and sell-side regulatory conduct due diligence reviews: spanning governance and oversight, board arrangements and reporting, risk and compliance frameworks, policies and procedures and outcomes testing


·      Leading on a range of conduct engagements in the retail sphere including a wide variety of projects in consumer finance (mortgages and consumer credit)

·      Leading two projects with an Appointed Representative of a large multinational motor finance lending business that was in its first year of trading in the UK. This involved both undertaking a current state assessment of the Appointed Representative's financial services compliance framework and helping it implement and embed the review findings

Banking regulation

·      Leading on a range of banking engagements, particularly authorisations, retail banking and conduct, sales practices, lending, vulnerable customers, arrears and complaint handling

·      Undertaking specialist regulatory reviews and Skilled Persons Reviews with banks


·      Significant experience of regulatory outsourcing requirements and expectations

·      Leading a multi-year engagement with a CEO, helping the individual manage their relationship with, and governance and oversight of, a third-party administrator

Financial Crime

·      Leading an extensive review to support an unregulated FTSE 100 mining company active in South America and the Asia-Pacific region to assess regulatory, AML, bribery and sanctions risks its trading arm faced when it engaged in sales, hedging and speculation in the physical and financial markets for commodities in various jurisdictions including the UK, the EU and the US

·      Undertaking a review of the businesses' AML arrangements in light of the provisions of EU MLD5 and guidance published by OFAC (US) and OFSI (UK)

·      Leading a range of financial crime related training sessions with both financial institutions and businesses in other markets such as in the energy sector


·      Leading a significant review of the governance and financial crime arrangements of the London Branch and UK subsidiary of a large Asian bank. This included workshops and meetings with senior managers and non-executive directors as well as a desk-based review of risk assessments, policies, procedures, terms of reference of governance committees and minutes of their meetings

  • English


Governance, risk management and reporting

Publication | July 01, 2021


Publication | June 16, 2021


Publication | June 16, 2021

Good governance: Lessons from the pandemic and key considerations as lockdown eases

Webinar | June 09, 2021