David Carter
Chief Product Officer
Norton Rose Fulbright LLP
Related services and key industries
Related services
Key industry sectors
Biography
David Carter is our Chief Product Officer.
He leads the firm's client-facing change and innovation programme – NRF Transform – globally. He also oversees the firm's Legal Product and Consulting Department, and has particular responsibility for new technology-enabled legal services for clients.
David was previously the firm's Commercial Director, leading change in how we deliver legal work, and advising clients on legal design and strategy within their own organisations. He also had divisional responsibility for the firm's service delivery teams, including Legal Project Management, Resource Management, Commercial Management and Pricing, ensuring new ways of working are made available and supported effectively across the lawyer population.
David trained as a lawyer with us in London and Hong Kong. He practiced in our projects team, advising governments, sponsors and funders on major project financings and other structured finance transactions.
Professional experience
Collapse allExample client projects delivered as part of NRF Transform:
- Creating a lean and standardised way of delivering banking conditions precedent and closings, using new technology and detailed process design, from our Newcastle Hub – now in use generally across the firm
- The renegotiation of 200+ contracts for a major European investment bank, with a central portal to track progress, ensure efficient working, and provide visibility to client management
- The automation of document production and workflow for a client's annual equity subscription programme, involving c.600 participants annually
- Delivery of a review exercise involving over 1,000,000 documents in 5 working days, for a court deadline, including the mobilisation of 45+ first line reviewers, and 20+ second line reviewers, over a weekend
- The bulk handling of claims for an airline as a one-stop-shop, from high-volume low-value claims for minor flight delays (in the aggregate a major client problem) to high value sophisticated claims
- Large scale verification of information (3000+ entries in 150+ jurisdictions) on public record, in a fully auditable and trackable way.
News
Norton Rose Fulbright wins "International Law Firm Innovation" at Legal Week Innovation Awards
October 05, 2020
Asia: Norton Rose Fulbright’s Stella Cramer named TMT Lawyer of the Year at Asia Legal Awards
September 09, 2020
Global: NRF Covid Resolve helps clients with fast-track COVID-19 dispute resolution
June 11, 2020
Knowledge
Global: NRF Resolve: Fast-track dispute resolution
Publication | February 12, 2021
IBOR transition
Publication | November 13, 2020
IBOR transition for the Insurance industry
Publication | October 14, 2020
UK: Five common IBOR project technology pitfalls
Publication | September 09, 2020