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Episode 3: Legal Ops...Real Stories with Richard Crabb

Global Publication November 2021

November 18, 2021


In this episode, Stephanie Hamon speaks with Richard Crabb, Global Head of Commercial Technology & Innovation at HSBC about External Resource Management.

They discuss the importance of getting the basics right, as well as highlighting the need for law firms to move beyond providing only traditional legal services to offering support in a more well-rounded way, addressing the ever evolving complex nature of in-house teams’ challenges.



We teamed up with Crafty Counsel to produce this video series.


Head of Legal Operations Consulting

Legal Ops...Real Stories

Legal ops stories 

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