US Lead NRF Transform | Chief Practice Services Officer
As Norton Rose Fulbright's Chief Practice Services Officer, I am responsible for leading the firm's US service delivery teams, including pricing, legal project management, eDiscovery/litigation support and knowledge services. I'm also responsible for the practice management and talent management teams that work closely with practice group leadership to develop and implement the strategy of the practice.
I am deeply involved in moving the firm's innovation efforts forward and enhancing its legal services delivery through a focus on people, process and technology. I have more than 20 years of experience in business leadership at global financial firms, several of those spent in-house in a global CAO role. While not a practicing lawyer, I support the firm in delivering solutions to meet the needs of its clients with a focus on creating value, cost effectiveness and efficiency.
I am an active member of the LawVision Legal Project Management and Pricing Roundtables, as well as the Innovation Roundtable for executives in law firm management.