Accessibility plan

Please feel free to consult our accessibility plan put in place in order to be fully compliant with the Accessibility for Ontarians with Disabilities Act, 2005.

For further information, please contact Holly Glenn.


Customer service

Specific requirement Strategies to prevent and remove barriers Due date Current status
Establish and document policies, practices and procedures for the provision of services to people with disabilities Post an Accessible Customer Service Policy on the Norton Rose Fulbright Canada website. 31/12/2011
28/02/2017
Complete
Updated
Next review/update 31/12/2021  
Establish a Customer Service training program for members of our Ontario offices as well as those involved in the development and application of policies and procedures for the provision of our legal services

Create a training manual instructing members on:

  • the various types of disabilities and how barriers affect persons with disabilities,
  • how to interact with persons with disabilities who use assistive devices, who have a service animal, or who are accompanied by a support person,
  • what to do if a person with a disability is having difficulty accessing our goods and services, and
  • the contents of the practice’s Customer Services Accessibility Policy.

Keep records of who has been trained and when training took place.

31/12/2011


28/02/2017

Complete and ongoing
Updated

Next review/update 31/12/2021  
Establish a feedback process Establish a feedback process and post this on the practice’s website. 31/12/2011
28/02/2017
Complete
Updated
Next review/update 31/12/2021  
Establish procedures to notify the public regarding temporary disruptions to facilities Establish a template for use to post in reception areas when the client washrooms are out of service. 31/12/2011
28/02/2017
Complete
Updated
Next review/update 31/12/2021  
Online reporting Complete online reporting documenting compliance 31/12/2012
12/11/2014
06/09/2017 
Complete
Updated
Updated
Next review/update
 

Integrated accessibility standards - General requirements

Specific requirement Strategies to prevent and remove barriers Due date Current status
Prepare a multi-year Accessibility Plan

Prepare, implement, maintain and document an Accessibility Plan, which outlines our practice’s strategy to prevent and remove barriers and meet our requirements under the legislation.

Post this plan on the practice’s website.

01/01/2014
18/01/2019
Complete
Updated
Next review/update (review and update every five years) 01/01/2024  
Establish accessibility policies

Develop, implement, and maintain policies governing how accessibility will be achieved including:

  • a statement of commitment to meet the accessibility needs of persons with disabilities in a timely manner, and
  • ensure that accessibility policies are provided in an accessible format upon request.
01/01/2014
18/01/2019
Complete
Updated
Next review/update 01/01/2024  
Establish a training program for members of our Ontario offices as well as those involved in the development and application of policies and procedures for the provision of our legal services as required under the Integrated Accessibility Standards

Create a training manual instructing members on the requirements of the accessibility standards and on the Human Rights Code as it pertains to persons with disabilities.

Keep records of who has been trained and when training took place.

01/01/2015 Complete
Next review/update 01/01/2020  

Integrated accessibility standards - Information communication standard

Specific requirement Strategies to prevent and remove barriers Due date Current status
Accessible web-based applications Ensure that NRFC websites and the web content, including web-based applications, are accessible and compliant. 01/01/2013 Complete
Accessible websites and web content Ensure that the Norton Rose Fulbright Canada websites and the web content on those sites conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCA6) 2.0 level A. 01/01/2014 Complete
Feedback

Ensure that the feedback process outlined in the practice’s Accessible Customer Service Policy is accessible to people with disabilities by providing or arranging for the provision of accessible formats and communication supports upon request.

Notify the public about the availability of accessible formats and communication supports.

01/01/2015
28/02/2017
Complete
Updated
Next review/update 01/01/2021  
Accessible formats and communication supports Upon request, Norton Rose Fulbright Canada will provide or arrange for the provision of accessible formats of its legal documentation, invoicing, etc. or communication supports for acquiring legal advice. These will be provided in a timely manner and will take into account the client’s accessibility needs due to disability.

29/05/2012
18/01/2019

Complete
Updated
Next review/update 01/01/2024  
Accessible websites and web content Ensure that the Norton Rose Fulbright Canada websites and the web content on those sites conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCA6) 2.0 level AA. 01/01/2021  

Integrated accessibility standards - Employment standard

Specific requirement Strategies to prevent and remove barriers Due date Current status
Provide emergency response information to employees with disabilities Prepare an internal communication template to acquire the necessary information to prepare individual emergency evacuation plans for temporarily or permanently disabled employees. 06/30/2012 Complete
Semi-annually canvass employees to ensure up-to-date information.   Ongoing
Prepare individual emergency evacuation plans as required. 06/30/2012 Complete and ongoing
Recruitment process

Notify employees and the public about the availability of accommodation for applicants with disabilities in our recruitment processes.

Notify job applicants, when they are individually selected to participate in an assessment or selection process, that accommodations are available upon request in relation to the materials or processes to be used.

Consult with applicants requesting accommodation and provide or arrange for the provision of a suitable accommodation that takes into account the applicant’s accessibility needs due to disability.

Ensure that offers of employment include reference to the Norton Rose Fulbright accommodation policies.

01/01/2016 Complete
Informing employees of supports

Inform current employees, and new employees as soon as practicable, of our policies, or changes to our policies, used to support employees with disabilities including job accommodations.

Provide updated information to employees whenever there is a change to existing policies on the provision of job accommodations that take into account an employee’s accessibility needs due to disability.

Consult with any employee requesting accommodation and provide accommodation supports and accessible formats and communication supports, needed for the employee to perform his/her job and that are generally available to employees in the workplace.

01/01/2016 Complete
Individual accommodation plans - Establish written policy

Establish a written process for the development of documented individual accommodation plans for employees with disabilities. This process shall include the following:

  • the manner in which an employee requesting accommodation can participate in the development of the individual accommodation plan,
  • the means by which the employee is assessed on an individual basis,
  • the manner in which the employer can request an evaluation by an outside medical or other expert, at the employer’s expense, to assist the employer in determining if accommodation can be achieved and, if so, how accommodation can be achieved,
  • the manner in which an employee can request the participation of a representative from the workplace in the development of the accommodation plan,
  • the steps taken to protect the privacy of the employee’s personal information,
  • the frequency with which the individual accommodation plan will be reviewed and updated and the manner in which it will be done,
  • if an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee, and
  • the means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs due to disability.
01/01/2016 Complete
Individual accommodation plans - Create and update individual accommodation plans as required

Ensure that employees requesting accommodation are met with individually upon employment or at the outset of a disability to develop individual accommodation plans.

Meet with disabled employees individually on an annual basis to review accommodation plans to to update them as needed.

Individual accommodation plans will:

  • Include the following: currently under review.
  • if requested, include any information regarding accessible formats and communications supports to be provided,
  • if required, include individualized workplace emergency response information, and
  • identify any other accommodation that is to be provided.
01/01/2016 Complete
Return to work process

Develop and document a return to work process for employees who have been absent from work due to a disability and require disability-related accommodations in order to return to work.

Ensure that the return to work process outlines the steps that will be taken to facilitate the return to work and includes documented individual accommodation plans as part of the process.

01/01/2016 Complete
Performance management, career development and advancement and redeployment Ensure that the accessibility needs and individual accommodation plans of employees with disabilities are taken into account when conducting performance management, career development and advancement, or when engaging in employee redeployment. 01/01/2016 Complete